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We consider that our relationship with you is key to your child’s happiness while they are with us at nursery. You can speak to your child’s key person or the nursery managers at any time if you have any questions or concerns about your child’s experience with us. Parents are more than welcome to come and have a chat with their child’s key person at any time thorough the year to gain an update on your child’s progress, and the parent information board in each room enables continuous communication between parents and staff. For general information the nursery will provide a newsletter every term and relevant notices are placed on the notice boards in the reception area for you to look at.

We want your child to feel happy and safe at our nursery. To make sure that this is the case, the staff will work with you to decide how best to help your child to settle in. We do recommend that when it is time to leave your child at the nursery you do so confidently as this will signal to your child that they are in a safe place, and this will help them to settle more quickly.

Parents are asked to keep their children at home if they have any infections, and to inform us so that staff can alert other parents and make careful observation of any child who seems unwell. If a child in our care seems to have an infectious illness, such as conjunctivitis or chicken-pox, the child’s parent/carer will be contacted and asked to collect their child.

What our parents say

  • "I just wanted to thank you for giving my son a lovely time at nursery since he started with you. You have given him such a great start in his early years and we are really grateful to you. He is well prepared to continue into his next stage at school and has adapted well and is enjoying school so far. He has lots of happy memories with you all and talks about being at nursery a lot."
  • "Thank you so much for all the help you have given us with our son. The way in which you and the nursery have dealt with his diagnosis, development and care has been great and always inclusive. You all need to know what a beacon of excellence you have been for us – which we would have driven miles if needed – but was here on our doorstep! Thank you for always making us and our son feel welcome and never a burden."
  • "Just wanted to say a huge thank you for all the kindness, patience and care you show my son. He is so happy at nursery and smiles lots! Jodie, Shauni, Caitlin and Terrie, and all the baby room ladies are brilliant with him and it feels like we are a team, which is wonderful to a parent leaving their precious bundle in someone else’s hands. Thank you so much for making his first 3 months with you such a pleasure."
  • "Thank you so much for all of the care, fun and experiences you have given our child over the last two years, and for making nursery a wonderful experience for the family. She will miss you all."
    Parent, June 2015
  • "It's seven and a half years since Emily started at nursery and over that time both she and Teddy have had such wonderful times with you all, its impossible to describe how grateful we are for all the love and care that you have given them."
    Parent, September 2015
  • "Thank you so much for looking after Henry for the past 3 and a half years. He has loved his time with you all and felt very at home which is down to the happy and caring environment you create for the children. He will miss you all very much but will be back to visit."
    Parent - September 2015
  • "Just wanted to say a huge thank you for all the kindness, patience and care you have show for Jude. He is so happy at nursery and smiles lots! The staff in the baby room are brilliant with him and it feels like a team, which is wonderful to a parent leaving their precious bundle in someone else's hands."
    Parent - October 2014
  • "The children feel fully included and secure, allowing them to have a thoroughly good time at the nursery."
  • "The management and staff work extremely well together to provide an effective and professional service."
  • "All the staff are fantastic and they work hard caring for the children and as a parent I have complete peace of mind each day! Thank you!"

The Charlbury Railway Children
The Inspectors House
The Old Pill Factory
Forest Road
Oxfordshire OX7 3HH

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